This is apparently what TomTom considers to be a “solved” issue.
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| Dear ,
Thank you for allowing us to be of service to you. We have not heard back from you and the incident is now closed. We’d be happy to continue to service you if you still require assistance. Simply update this incident if you feel your original query has not been resolved or create a new incident if you have a new question. We can always be reached through our Customer Support line via 1-866-486-6866. Thank you and Best Regards, |
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| Question Reference #090822-007116 | |||||||||||||||||||||||||
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My reply:
I do not consider this issue “solved”.
Your product completely died on me for no reason under normal (very light) conditions, just over 1 year out of the box. Like normal, I plugged it into the car adapter, and turned it on. The screen flickered and went dark. All attempts to reset the device according to your web site have failed. The power light remains lit until the battery dies, and a full charge still does not allow it to be reset.
Your support representative did not offer any sort of material assistance for what I consider to be a product defect. How about a free upgrade to the iPhone app so I don’t have to rely on your faulty hardware? How about a discount towards a replacement product? You do not behave like a company that desires to keep its customers.
Based on my recent experience I will likely never use a TomTom product again nor would I recommend one to anyone. I will also be blogging about my bad experience with your product and customer support. You are still free to contact me to offer a product exchange, refund or upgrade, though I doubt you will.